Frontline leaders are critical to the success of companies. This typically three-day, hands-on workshop helps frontline leaders understand their crucial role, strengthen personal resolve and build skills in translating strategic goals and initiatives into team-based tactical/critical objectives, indicators and actions that improve team performance while executing organizational goals.
Participants will develop skills in:
- Defining a team mission
- Defining and articulating a team vision
- Identifying critical objectives and performance indicators to assess progress
- Personal mastery to help frontline leaders when dealing with difficult, stressful situations and challenging employees
- Communications skills in owning a message, planning for delivery of a message, managing body language and tone and presenting to small groups and varied audiences